Exhibtion.001.jpeg

Experience prototype here

Research Insights

  Initial ideation and concept direction

Initial ideation and concept direction

Learnings from the experience prototype: 

  • The idea to show nearby artifact made people feel good, since they didn't have to do much to get to more info about artifact
  • Users want information that's NOT already available within the exhibition
  • Save function was a missed opportunity

Based on the learnings from the experience prototype we refined our idea and used created a narrative around the artifact, such that, the content didn't feel repetitive to the users. 

Here are some of our early sketches and refined information architecture.

  Final concept - User Story

Final concept - User Story

  Wireframes

Wireframes

Stories by NYPL - proposed concept for a webapp to improve exhibition experience at NYPL

  App design

App design

  App design

App design

STORIES by NYPL

For our Service Design course, my team, Deborah , Datrianna, Nic and I studied the current exhibition experience at the NYPL. We found out that NYPL exhibitions are static and uninviting. The exhibits do not appeal to the young visitors who seeks interactive and tactile experiences to enrich their knowledge. To fill in this opportunity we proposed a new concept called "Stories".

"Stories" by NYPL is a web-based app that accompanies visitors during their exhibition experience by giving them contextual information about artifacts and connecting them with related NYPL resources as well as with other visitors when it is most relevant to them.

 

As a part of our research process, we studied the current exhibition experience at the NYPL, conducted interviews with visitors at other museums, to find out their awareness, expectations and desires from the exhibitions and also, spoke with the NYPL curators and staff to understand their goals from an exhibition. 

Our findings revealed that people lacked awareness about exhibitions at NYPL. Even New Yorkers who often visited museums and exhibitions to seek new information weren't aware that the NYPL hosted exhibitions. Another insight we gained was that visitors looked for deeper engagement during their exhibition experience - interactive artifacts and a narrative flow helped them connect more to the artifacts and share in their social circles.  

In the 4-week long iterative design process we came up with 3 iterations of our design. The refinements primarily included, optimizing the content such that the experience is interactive, keeps people engaged and tells a story, instead of a website with more information. We also, added features like, save in the second iteration based on the user feedbacks. 

We tested the final design with the visitors at The Public Eye. They felt that the 'Artifact stories' in the digital experience made it more relatable and long-lasting an experience for them. Also, the digital interaction didn't take them away from the in-person exhibition experience, which for us was one of the underlying goals in the process of designing 'Stories'.

Skills: User research, Concept generation, Product design, Prototyping


  User + Stakeholder interviews + Immersive walkthroughs in NYC museums

User + Stakeholder interviews + Immersive walkthroughs in NYC museums


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